Frequently Asked Questions

Placing Your Order

When do I have to place my order to recieve a delivery for the upcoming Sunday?


Our order deadline is at Midnight on Tuesday evening. If you weren't able to get your order in before the deadline, there are two options: 1. send us an message through the "chat" icon on the bottom right of the screen or send us an email at hello@sproutsociety.ca, we're sure we can squeeze you in 2. pre-order for the next week and lock yourself in for a spot on our roster going forward - never worry about missing a delivery again! 3. join our mailing list so that you receive email alerts notifiying you when we open up for orders next week!




I placed an order or started a new subscription, now what?


First off, welcome aboard! You now get to kickback and wait until we set out for our deliveries Tuesday evening between 4:30-7:30 PM. You will receive an email on Tuesday mornings outlining the delivery + container swap process as well as providing you 'Heat + Eat' instructions for the meals. If you started a new subscription after we were sold out for the week, no worries, your first meal delivery will automatically kick in for the following tuesday.




How do your subscriptions work?


Our subscriptions are the easiest + cheapest way to ensure you receive your weekly delivery of delicious Sprout meals! Our subscriptions include a introductory week that is 25% off so that you have a chance to try us out in a pretty risk free way. Once you subscribe, your subsequent payments will be synced to first thing Sunday Morning and you will be automatically signed up for delivery the following Sunday. If ever you would like to cancel/pause/or skip a week with your subscription, feel free to do so right from your personal account under the 'Manage Account' section of our website.




When will my subscription payment renew?


You will initially be charged as soon as you begin a new subscription, no matter which day of the week this takes place on. For your second week, your subscription payment will automatically be synced to take place early Sunday morning for the next week's delivery. Once your payment goes through, you have three days to hand-pick your dishes from our new menu as well as skip the week to come. Your order is then locked in at midnight on Tuesday. Every week thereafter, you will be charged at this same time on Sunday morning.




When do I have to cancel/pause/skip for next Sunday delivery?


All orders must be cancelled before Sunday, the week before the delivery set to take place on the upcoming Sunday. Once your payment goes through on Sunday, you then have until midnight on Tuesday to skip the upcoming week. You can now skip as many weeks in a row as you would like since you have already pre-purchased your credit for your meals. After midnight on Tuesday, you will be locked in to your meal delivery the upcoming Sunday. If there extenuating circumstances that cause you to miss the deadline, feel free to reach out and we may be able to help.




I go to place an order but I can't see the upcoming Sunday as an option.


This is likely because the deadline to place your order has come and gone, so you weill likely only be able to see our menu + place an order for the following week. No fear, simply email us at hello@sproutsociety.ca and we can make some magic happen for you!





Managing Account

How do I cancel/skip/pause my subscription?


If you would like to cancel/skip/pause your subscription, simply head to the "Manage Account" section of our website and click on the "Manage Subscription" button. From here, log in to your account and head over to your subscriptions and click "Manage", where you can update your choices (portion sizes, allergies), or pause your subscription. To cancel your subscription, head to "Subscription Settings" in the bottom right corner.




The option to "Pause Subscription" is not showing up for me.


During your first trial week, you will not be able to pause your subscription, you must wait for the first 7-day trial period to finish. Once your trial period has ended, you will have the option to pause or skip a week. However, you will always be able to cancel your subscription, even during your trial week.




How do I see the credits that should have been applied to my account?


Unfortunately, there is no way for our customers to see the credits on their account apart from on the checkout screen when starting a subscription. If your account was credited with any funds (from referal bonuses, contest wins, refunds, etc.), it will automatically be applied to your upcoming payment and should appear on that receipt.





Deliveries

I placed my order, when will it arrive?


First off, welcome aboard! You now get to kickback and wait until we set out for our deliveries Sunday evening between 4:00-8:00 PM. You will receive an email on Sunday mornings outlining the delivery + container swap process as well as providing you 'Heat + Eat' instructions for the meals. If you started a new subscription after we were sold out for the week, no worries, your first meal delivery will automatically kick in for the following Sunday.




What if I'm not going to be home for delivery?


If you need to pop out quickly at any point during our delivery window, fear not! Our meals are delivered fully chilled and will hold up well in moderate temperatures if they are left outside for up to an hour. You should recieve both SMS + email notifications with updated delivery time windows as well as live tracking to make sure you can best coordinate. If you know ahead of time that you will not be home for the delivery window of 4:00-8:00 PM, please contact us and an alternative arangement may be workable. Perhaps you can get chummy with your neighbor and ask them to receive your meals for you!





Our Meals

How many dishes do you offer each week?


As of now, we offer two delicious dishes each week - you simply decide how many of each you would like to receive! Our 4-pack comes with 2 of each, our 6-pack comes with 3 of each, our 8-pack comes with 4 of each. Our medium term goal is to provide a third weekly menu option, but we are keeping things simple for now as we are just starting up our little business!




Are your meals vegan?


Yes! All of our meals are 100% plant-based and fully vegan!




Are your meals gluten-free + safe for celiac disease?


All our sauces, curries, dressings etc. are always gluten-friendly (none of our ingredients contain gluten). From time-to-time, we do use a gluten-containing starch or grain as a base (ie. couscous or pasta), but we will always provide the choice to select a GF alternative. However, we cook out of a co-working kitchen where other companies do use gluten-containing products so we cannot call ourselves fully gluten-free. During our cooking times, we are the only ones using the kitchen space so the chance of cross-contamination is low. While we do cook for some clients who have celiac disease, we do not gaurantee our oproducts to be 100% gluten-free due to the chance of cross contamination within our kitchen (similar to any restaurant).





CALGARY

GROWN

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CONTACT

hello@sproutsociety.ca

(587) 578-1509

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